MANCHESTER
£Highly Competitive DOE
 

About the Role...

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We're looking for an experienced Senior Merchandiser to join this major name in High Street supply and play a key role in bringing products from order confirmation to customer delivery.

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You'll be the link between customers, suppliers, factories, and internal teams, making sure everything stays on track, problems are solved quickly, and deliveries happen as planned. If you love organisation, building strong relationships, and keeping lots of moving parts running smoothly, we'd love to hear from you.

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This is a fast-paced role where no two days are the same. You'll need to be confident managing priorities, communicating with a variety of stakeholders, and taking ownership of your orders from start to finish.

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What You'll Be Doing...

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Keeping Orders on Track

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• Manage customer orders from handover at order confirmation through to delivery.

• Maintain and monitor critical paths and the live order book.

• Work closely with offshore factories in the Far East to ensure production stays on schedule.

• Liaise with offshore Merchandising teams and review critical paths on a weekly basis.

• Lead weekly critical path update meetings with Account Managers and the UK Technical team.

• Ensure all orders are progressing in line with customer requirements and delivery expectations.

• Monitor goods despatch and coordinate handover for landed orders with external logistics partners.

 

Building Great Relationships

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• Develop strong working relationships with customer buying and merchandising teams.

• Keep customers and internal stakeholders informed with clear and proactive communication.

• Manage expectations professionally and work collaboratively to find solutions when challenges arise.

• Challenge specifications where appropriate and work with Account Managers to minimise risks and protect delivery deadlines.

 

Quality & Compliance

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• Review and manage all submissions to ensure accuracy and compliance with customer requirements.

• Maintain organised records for lab dips, bulk swatches, PP samples, press samples, and production samples.

• Reconcile shipment quantities against purchase orders and manage any shortages, overages, or delivery discrepancies with customers.

 

Adding Value

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• Look for opportunities to improve service and strengthen customer relationships.

• Proactively identify risks and help find solutions before they become issues.

• Support commercial decision-making while maintaining excellent customer service.

 

Being Part of the Team

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• Contribute to a positive, supportive, and collaborative working culture.

• Share knowledge and best practice across teams.

• Represent professionally in every interaction with customers, suppliers, and colleagues.

 

What They're Looking For…

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You'll thrive in this role if you are:

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• Highly organised with excellent time management skills.

• Detail-focused and passionate about getting things right first time.

• A confident communicator who can build strong relationships at all levels.

• Calm under pressure and able to solve problems effectively.

• Proactive, self-motivated, and comfortable working independently.

• Commercially aware with a strong customer-first mindset.

• Positive, resilient, and willing to support and share knowledge with others.

 

Why Join Them..?

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You'll be part of a friendly, supportive team where your experience and ideas are valued. You'll have the opportunity to work with international suppliers, well-known retail customers, and talented colleagues who genuinely enjoy what they do.

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Hybrid Working: Work from home Tuesday and Wednesday, plus flexibility as needed to support the business.

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If you're looking for a role where you can make a real impact, take ownership, and be part of a business that's committed to delivering great products and exceptional service, we'd love to hear from you.

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APPLY NOW

MERSEYSIDE
£Highly Competitive DOE

 

We are seeking an experienced Senior Merchandiser to join a leading name in High Street supply. This is a pivotal role responsible for ensuring products move seamlessly from order confirmation through to customer delivery.

As the key link between customers, suppliers, factories, and internal teams, you will play a vital role in keeping production on track, resolving challenges quickly, and ensuring delivery commitments are met. If you thrive in a fast-moving environment, enjoy building strong relationships, and have a passion for organisation and problem-solving, we'd love to hear from you.

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This is a highly varied position where no two days are the same. You'll take ownership of your orders from start to finish, balancing multiple priorities while delivering exceptional service to customers and stakeholders alike.

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Key Responsibilities...

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Order Management & Critical Path Control

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• Manage customer orders from confirmation through to final delivery.

• Maintain and monitor critical paths and oversee the live order book.

• Work closely with Far East factories to ensure production milestones are achieved.

• Liaise regularly with offshore merchandising teams to review progress and delivery timelines.

• Lead weekly critical path meetings with Account Managers, Design and the Technical team.

• Ensure all orders remain aligned with customer requirements and delivery expectations.

• Monitor shipment and despatch activity, coordinating landed goods with third-party logistics partners.

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Customer & Stakeholder Relations

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• Build and maintain strong working relationships with customer buying and merchandising teams.

• Provide clear, timely, and proactive communication to customers and internal stakeholders.

• Manage expectations effectively and collaborate on solutions when issues arise.

• Challenge specifications when appropriate, helping minimise risk and protect delivery schedules.

 

Quality, Compliance & Accuracy

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• Review and manage all product submissions, ensuring compliance with customer requirements.

• Maintain accurate records for lab dips, bulk swatches, PP samples, press samples, and production samples.

• Reconcile shipment quantities against purchase orders and resolve shortages, overages, or delivery discrepancies.

 

Driving Continuous Improvement

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• Identify opportunities to enhance service levels and strengthen customer partnerships.

• Anticipate risks and implement solutions before they impact delivery.

• Support commercial objectives while maintaining outstanding customer service standards.

 

Team Contribution

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• Promote a positive, collaborative, and supportive working environment.

• Share knowledge, expertise, and best practice across teams.

• Represent the business professionally in all interactions with customers, suppliers, and colleagues.

 

About You...

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To succeed in this role, you'll be:

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• Experienced within import merchandising, supply, or garment production.

• Highly organised with exceptional planning and time-management skills.

• Detail-oriented and committed to delivering accurate, high-quality work.

• A confident communicator with the ability to build strong relationships at all levels.

• Calm and solutions-focused under pressure.

• Proactive, self-motivated, and comfortable working independently.

• Commercially aware with a strong customer-focused approach.

• Positive, resilient, and willing to support the wider team.

 

Why Join Them..?

 

This is an opportunity to join a friendly, supportive, and collaborative team where your knowledge, experience, and ideas are genuinely valued.

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You'll work closely with international suppliers, major retail customers, and talented colleagues, giving you the chance to make a real impact within a dynamic and growing business.

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You’ll have the opportunity to take ownership of your role and influence outcomes and you’ll join a collaborative culture focused on teamwork, service, and continuous improvement.

 

If you're ready to take the next step in your merchandising career and join a business committed to delivering great products and exceptional service, we'd love to hear from you.

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APPLY NOW

MANCHESTER CITY CENTRE

£Excellent + Bonus 
 

 

We're working with a super exciting fashion apparel brand group in their quest to hire an experienced Import / Wholesale Merchandiser .... a fast pace role in a growing department whereby no two days are the same!

 

Joining their team as a Merchandiser, your new role will include;-

 

• The effective management of the critical in path, progress chasing orders and ensuring timely deliveries

 

• Working with your co merchandisers, design and technical teams on lab dip, strike off and size spec approvals

 

• Daily liaison with off shore sources, predominantly in the Far East

 

• Regular communication with internal and external stakeholders, keeping them updated from order placement through to bulk production and final delivery

 

You'll be ideal for this role if you;-

 

• Have a fluid career to date, gained in supply or branded fashion in an import or wholesale merch role in the UK

 

• You also have excellent organisational, communication and IT skills (inc Excel proficiency)

 

• You'll be an effective problem solver, enjoy working at pace, have a great eye for detail and take satisfaction in getting the job done!

 

Excellent salary on offer, vibrant, friendly and supportive team culture and a creative working environment close to Manchester city centre with good transport links.

 

No hybrid working - full time studio based - but they do have daily flexible working and an early finish on a Friday!

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Please get in touch and we'll tell you more!

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APPLY NOW

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